Frequently Asked Questions
Several measures have been taken to ensure the safety of staff members and the public, while ensuring that visitors benefit from a most enjoyable experience.
Here are answers to the most frequently asked questions.
1. Is the museum open?
The museum is reopening on May 12, 2021.
2. Have opening hours and rates changed?
Yes, the museum is temporarily closed. Details on our opening hours are available.
In solidarity for this most unusual year, a new feature!
When you become a member of Musée maritime du Québec, you are welcome to visit as often as you like. But wait! There’s something new this year! Your Musée maritime du Québec card automatically gives you free access to the five other accredited museums in the Chaudière-Appalaches region:
Musée maritime du Québec membership fees are as follows:
- Adult: $25
- Student (ages 18 to 25) or child (ages 6 to 17): $12
- Family (two adults and children of the same family): $70
3. Is it safe to visit the museum?
Yes. Several measures have been taken to ensure the safety of visitors and staff, in compliance with Public Health Department guidelines. The tour of the museum has been redesigned to prevent visitors from meeting face to face. The number of times that all the spaces are cleaned has been increased. Following public health authority physical distancing directives along the tour is essential. We are very strict about this, and we trust that our visitors will follow suit.
4. How should I plan my visit?
It is important that you refer to the Visitor’s Guide. But if you need help or more information, please contact us by telephone, email or Messenger. We will be pleased to help you!
5. Do visits have a time limit?
We do not impose time limits on visits. You are free to visit the exhibitions at your own pace.
6. What can I expect during a visit at the museum?
You have access to all our exhibitions. However, the scale models reserve and the ship museums will remain closed because space is restricted inside, except for the CCGS Ernest Lapointe icebreaker scheduled to be open on May 19, 2021.
However, we have prepared a temporary video exhibition in the mezzanine to allow you to virtually tour the interior of the Bras d’Or, examine a scale model of the vessel and view several archival photographs of the hydrofoil exhibited for the first time.
For the moment, there are no guided group tours, workshops or conferences. But a smaller team of experienced guides will be on hand to welcome you and answer all your questions, wearing their best smiles… behind a visor or mask!
Inside the museum, a one-way tour was set up to allow visitors to move along in a specific order, from one exhibition to the next. The tour starts next to the Chalouperie, continues to the second floor, then the third floor, and ends downstairs.
7. Will some services or activities be accessible?
Because some activities involve the gathering of large numbers of people or because the space in some sectors of the museum is restricted, some areas will remain closed and some activities will be cancelled:
- The Bras d’Or 400 ship museum
- The scale models room
- The cloakroom
- The groups reception area
- Workshops and conferences (postponed)
8. Can a person with reduced mobility visit the museum?
Yes. People with reduced mobility can access all the museum’s exhibitions and public spaces. Elevators and wheelchair rental remain available.
9. Is the Le Cabestan shop open?
Yes. At the shop, you can buy souvenirs, books and exclusive works of art created by artists and craftspeople from the L’Islet region and Quebec. Original products are inspired by our maritime theme exhibitions. A limit of two groups of people living at the same address will have access to the shop at the same time.
10. Can I eat on site?
The coffee shop will be open to offer snacks, beverages and coffee roasted with care by Café Bonté Divine of Saint-Jean-Port-Joli. However, we ask that visitors eat and picnic outside on the museum terrace or property and then disinfect the site.
11. Can I leave my personal effects at the cloakroom?
No. Due to safety concerns, we must limit physical interactions and the handling of objects. The cloakroom will remain closed for the time being and you must carry your personal effects with you at all times. We suggest that you bring along the strict minimum.
12. Can I borrow an audio guide?
No. Due to safety concerns, the audio guides won’t be available.
13. Can I use the washrooms at the museum?
Yes. Washrooms are available, but sanitary measures indicated in the rooms must be followed.
14. Is wearing a mask or face covering mandatory?
Yes. Since July 18, 2020, it is mandatory to wear a face covering in the museum and inside the Ernest Lapointe icebreaker. Masks are on sale at the museum’s ticket counter. Visitors without a face covering or mask will not be admitted on the museum premises.
15. Can I spend some time on the museum’s terrace and at the river park?
Yes. There, you can enjoy messagealamer, a public work of art designed by Pierre Bourgault and stroll in the waterfront park to admire the most beautiful show there is: the sunset over the Charlevoix Mountains!
16. Is the first Sunday of the month still free at the museum?
Yes, full access to the museum is free on the first Sunday of each month.